UPDATE: WV DMV provides hotline number for appointments in regional offices

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CHARLESTON, WV (WOWK) – 5/27/2020 10:25 p.m. UPDATE: West Virginia residents who do not have internet access can now call the Department of Motor Vehicle hotline to take care of many DMV tasks.

Commissioner Everett Frazier said residents can make appointments to take care of DMV matters including taking their driver’s license knowledge and skills tests, making changes to identification cards or driver’s licenses, obtaining an original identification card, and do salesperson testing by calling the DMV’s new appointment hotline at 304-558-3938. The hotline hours will be from 8:30 a.m.-4:30 p.m., Monday through Friday.

“Our website is a convenient tool when it comes to booking an appointment. However, we recognize that some of our customers do not have internet access, and we want to provide an alternative for those citizens to be able to access services too,” DMV Commissioner Everett Frazier said.

Appointments may be made at any of the 10 regional offices across the state including Kanawha City/Charleston, Winfield (Skills testing is not being offered at the Winfield office), Beckley, Charles Town/Kearneysville, Huntington, Moundsville, Fairmont, Flatwoods, Romney and Parkersburg.

DMV customers remain able to visit the DMV website or use this link: go.wv.gov/DMVappointment to make an appointment.

Appointments for tasks that must be done in-person are also being made at this time.

Many DMV transactions, including license and registration renewals, may be done outside the regional offices. Title work may be done through the mail or at any open license and title agency across the state.

“We are pleased to see that the DMV’s online services portal has had an influx in driver’s license and vehicle registration renewals, and we want to encourage customers to take advantage of all the transactions they can do online, through the mail, or at a kiosk,” Frazier said. “We don’t want customers to wait in line, so we will focus on our online services capabilities and make appointments for customers to limit numbers in regional offices, while continuing to be mindful of those who may not have internet access by offering our dedicated appointment phone line.”

For more information, including a list of open title and license agencies, kiosk locations, and the online services portal, please visit the DMV website at dmv.wv.gov.


CHARLESTON, WV (WVNS) — Posted May 18, 2020 11:12 a.m.: The West Virginia Division of Motor Vehicles (DMV) announced services on hold due to the COVID-19 pandemic will resume on Tuesday, May 26, 2020. There will be some modifications to the process.

The DMV will offer appointments for in-person services. These include transferring out-of-state driver’s licenses, issuing an original identification car, reissuing an ID card or driver’s license with changes, driver knowledge examinations and salesperson knowledge examinations. The appointments will be offered at the following regional locations:

  • Kanawha City/Charleston
  • Winfield
  • Beckley
  • Charles Town/Kearneysville
  • Huntington
  • Moundsville
  • Fairmont
  • Flatwoods
  • Romney
  • Parkersburg

Driver skill examinations will also resume on May 26 at nine locations. A new course was developed to allow the examiner to observe driving from outside the car while the applicant completes the test with a licensed parent or other licensed driver over the age of 21 inside the vehicle. These will be available at all of the above locations except Winfield.

An appointment scheduling app will be launched the week of May 18. Applicants for commercial driver’s licenses have been using the app since March. Safety measures were also installed in regional offices. These include plexiglass wall dividers, temperature checks and masks for employees and cleaning supplies.

The DMV also issued a blanket extension for all previous 90-day extensions on certain expiring documents to a blanket, Aug. 1, 2020. This if for all documents which expired of will expire between March 1 and August 1. The extension applies to the following documents:

  • Any Driver’s License including Graduated Driver’s License (levels 1, 2, and 3, and includes February expiration dates) and Commercial Driver’s License
  • Instructional Permits, including Commercial Permits
  • Vehicle registration, including temporary vehicle registrations or plates, and IRP registration

The online renewal system is also greatly enhanced. A majority of transactions can now be accomplished remotely. All title and registration work can be complete through the mail or through any of the open license and title agencies across the Mountain State. A list of these agencies is available by going to dmv.wv.gov. The following services are available through the DMV’s online portal:

  • Driver’s license renewal (if no changes, and every other cycle)
  • Duplicate driver’s license request
  • Vehicle registration renewals
  • Duplicate vehicle registration decals and cards
  • Print your driving record
  • Check your driver’s license status
  • A full list of online services may be found by going to dmv.wv.gov

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